Refund policy

All Purchases 

We always welcome feedback! If you are not satisfied for any reason, you may request a full refund of the amount paid (excluding any coupons or special offers) within 15 days of the purchase date. Access will then be cancelled to any Guides purchased. If more than 15 days have passed, unfortunately, we can’t offer you a refund or exchange unless you have further extenuating circumstances, which we will always consider, if reasonable.   

If you purchase a guide in error, e.g. you purchase a Staying Inside Disney Guide instead of a Staying Outside Disney Guide, please inform us as soon as possible at hello@fabulousparkdays.com, as it may be possible to amend your Guide access. However, your Guide expiry date cannot be amended. Please note that this email is monitored during UK office hours, and responses make take up to 48 hours. 

Essential Guides 

If you purchase an Essential Guide but then decide you wish to upgrade to a Complete Guide, please contact us at the email address above, as we can provide a discount code equivalent to the cost of the Essential Guide. 

Due to the digital nature of the products and your access to them, we trust that you are requesting a refund in good faith and do not intend to use our products or information. 

If you are suspected of fraud or piracy, we reserve the right to remove your access to our content without a refund immediately. 

Chargebacks

You agree to make every attempt to file for a refund prior to attempting a chargeback with your financial institution. In the event of a chargeback attempt, you expressly agree to forfeit any and all of our materials afforded to you in exchange for your original purchase of Our Offering. We reserve the right to present proof of your access and these Terms and Conditions of Use to the financial institution investigating the dispute.